Please take a look at our general returns policy to see if that answers your question, otherwise read on.
**Please note that return shipping must be paid by you, the recipient of the original order.
You can email or call us to start the process for you. To better assist you with starting a return please be sure to provide your order number to one of our associates.
For all other customers: (or if you checked out as GUEST)
Please include the following information with your returned items:
- Name, address, phone number, and e-mail address
- A copy of your receipt
- A brief description of why you are you returning the item? We want to know why you were not satisfied. (Your feedback is important and helps us improve our product selection and customer service.)
- Whether you would like an exchange for another item or items, or would prefer a refund
- If you prefer an exchange, what are the new item(s) you would like us to send you?
Please send returned items to:
Big Sky Anglers
39 Madison Ave.
West Yellowstone, MT 59758
*All sales on clearance and sale priced items are final.
Why am I being charged sales tax on an in-store pickup?
Montana State and Gallatin County Resort Taxes are collected based on "destination" of the goods (i.e. where the customer will pick up the order). In other words, the only way to avoid taxes is to have your items ship to any state or country that where we do not have a store or warehouse.
Can I Order Something You Do Not Stock?
Yes! We would be happy to place a special order for you.
If the product is from a manufacturer that we represent but typically do not keep this item in the store, please contact us with the precise details of what you are looking for. We will do our best to get you what you want!
If the item is in stock at the manufacturer and cannot be drop shipped directly to you, we will typically receive the item(s) in about 5-7 days.
Need this expedited? It will require additional shipping charges based on your needs.
How Can I Pay?
Currently we accept all major US credit cards: American Express, VISA, Mastercard, Discover.
Why is my return for a different amount?
In some cases this may be due to the fact that the return shipping amount was deducted from your subtotal of the returned item(s).
If your order violates any of our policies and if we do not receive a response from the buyer agreeing to a resolution then a chargeback fee applies to the return amount and will be deducted from the original charge (up to 2-4% of the total).
How Do I Check My Balance?
Online: Currently our online ordering system doesn't have this feature, hopefully we can include it soon on a future update.
In-store/Phone/Email: provide us with the digital Gift Code or Gift Card number (on the back of your card).
How Do I Purchase A Gift Card?
You may purchase a Gift Card in the denominations provided in the drop down list. You may pay for this via PayPal or via any major credit card.
My gift card is not working! What do I do?
Please contact us!
In some cases the card may have not been validated in our system (our fault), in other cases it may be deactivated due to insufficient funds (no more 'free' money). In any case, call us ASAP to make sure you are able to use every penny!
Can I choose a special amount that you do not have listed?
Yes (but by phone only). We have many customers who wish to make their gift even more special by choosing an amount that is meaningful to the recipient. This could be a birthday date or the age of the person, etc.
For any special requests for this (or anything else for that matter), please call us to arrange the order to meet your exact specifications. Phone number can be found in the bottom right hand corner of your screen.